Frequently Asked Questions
Here are some of the questions that customers flood our email with. Please Read the following below before emailing us, it usually answers all questions
1.How can I get information after I pay for the merchandize?
We will e-mail the tracking # of the express to you after shipped the shoes. Normally it will be 1-2 days after receipt of payment.
2.When and how can I check on my order status?
You can look at the status on the express company's website within 2 days.
3.How do I contact you if I have a question or a problem arises?
We prefer to be contacted by email or chat on the MSN.( startradeb2b@hotmail.com)to Verna
4.Do you sell to Teams & organizations in bulk prices?
We can sell most of our basketball & training shoes along with most other shoes to teams & organizations.
Contact us for bulk pricing send us the following info:
1. The shoes you want
2. The Quantity & size breakdown
3. Contact Email address startradeb2b@hotmail.com
5.How long will it take to receive my order?
It usually, on average, takes 7 business days to receive your order. Some items are shipped earlier. Please note that business days do not include holidays, such as Saturday and Sunday.
6: What methods of payment do you accept?
We accept the wire western union ,Moneygram and bank Transfer (T/T). |
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